Refund and Returns Policy

LocalTasker Returns and Refund Policy

Thank you for choosing LocalTasker. We take pride in providing high-quality products and ensuring a smooth purchasing experience. Please read our returns policy carefully before making a purchase.

Exchanges

Providing all terms outlaid in this policy are met, exchanges are permitted.

Returning Unopened Boxes / Non-defective products

Unopened boxes may be returned; however, we highly recommend keeping spare boxes on-site after installation. This is important because flooring colours and designs can undergo slight or major changes over time, making it difficult to match new batches with existing floors.

Any and all returned products must be in a re-sellable condition (no scuffs, damage, etc) in order to be granted a refund.

All returned products must be returned to our warehouse, 29 Northern Road Heidelberg West VIC 3081, and will be inspected and verified before a refund is approved.

Defective Products

Defective products, or a claim thereof, will be inspected. Should the products prove defective, a replacement or refund will be issued.

Open Boxes

Unfortunately, we cannot accept returns on any opened boxes.

Delivery Fees

If a return requires collection from your site, additional delivery fees may apply.

Restocking Fees

A restocking fee of 25% applies to all returned products. Please contact our team for more details.

Return Window

Providing all terms in this policy are met, we permit the return of stock within 30 days of the original purchase date. Proof of purchase is required.

Refund Processing Time

Our standard processing time is 3 business days.

Special Made-To-Order Fulfilments

The full deposit amount is non-refundable under any circumstances

 

For any inquiries regarding returns, please reach out to us at:
contact@localtasker.com.au
1300 807 127